Complaints Service
As a form of PT Korea Investment Management Indonesia's commitment to providing transparent and responsive services in accordance with Financial Services Authority Regulation no. 18/POJK.07/2018, PT Korea Investment Management Indonesia provides Investor Complaints Service as a means for Participation Unit Holders to submit questions, complaints and input regarding products and services. Every complaint received will be followed up professionally in accordance with applicable regulations.
Parties who can make complaints about PT Korea Investment Management Indonesia products and services include:
- Party who owns and/or carries out the transaction Mutual Funds at PT Korea Investment Management Indonesia.
- Parties who do not own and/or do not carry out transactions Mutual Funds at PT Korea Investment Management Indonesia, but have questions, complaints or interests regarding the company's products or services.
Provisions and Procedures for Customer Complaints
Customers of PT Korea Investment Management Indonesia who experience problems with service or product, the Customer can contact Customer Service by saying:
- Full Name of the Unit Holder Inclusion
- Name of APERD (if the customer holds investment units in APERD)
- SID (Single Investor Identification) or IFUA (Investor Fund Unit Account)
The officer received the complaint
The customer submits the necessary information regarding the complaint
The company confirms and processes the complaint according to the date of the complaint
The customer receives a complaint ticket number as a reference for handling complaints
The customer receives confirmation of the results of the complaint resolution
*complaints received will be resolved no later than 5 Working Days since the complaint was received
The customer/representative has a complaint
Download and send the complaint form
The company confirms and processes the complaint according to the date the complaint was received
The customer receives a complaint ticket number as a reference for handling complaints
The customer receives confirmation of the results of the complaint resolution
*complaints will be resolved no later than 10 Business Days since the document is declared complete
Customers can submit complaints by visiting the Head Office directly:
- Sequis Tower, Jl. General Sudirman No Kav. 71 6th Floor, RT.5/RW.3, Senayan, Kec. Kby. Baru, South Jakarta City, Special Capital Region of Jakarta 12190
Customer Complaint Form
Send your complaint to pengaduan@koreainvestment.co.id or complete the form below. Our team will respond within 10 Business Days.
Form Submitted Successfully
Thank you. We have received your complaint and will process it within 10 Business Days. A confirmation will be sent to your registered email address.
PT Korea Investment Management Indonesia will respond to complaints:
- Response to complaints
- Oral complaints for the category of complaints submitted orally
- Written complaints for written complaints
Customers will receive a response to the registered email via the hotline pengaduan@koreainvestment.co.id
PT Korea Investment Management Indonesia has the right to refuse to follow up on a Complaint under certain conditions, including if:
- Consumer does not complete the required documents within the specified time period;
- The same complaint has previously been resolved by PT Korea Investment Management Indonesia in accordance with the provisions of the Financial Services Authority Regulations;
- Complaints are not related to the use of related products and/or services issued by PT Korea Investment Management Indonesia; and/or
- The complaint is in the process of being resolved or has been decided by the judicial institution in the case civil law.
*PT Korea Investment Management Indonesia will provide a written complaint response if the customer does not approve the verbal complaint.
In the event that there is no agreement regarding the outcome of the Complaint handling carried out by PT Korea Investment Management Indonesia, Consumers can:
- submitting Complaints to the Financial Services Authority for handling Complaints in accordance with the authority under the Financial Services Authority Regulations; or
- submit a Complaint to the Financial Services Sector LAPS which has received approval from the Financial Services Authority as an institution settlement.
In accordance with SEOJK Number 20/SEOJK.08/2025 concerning Publication of Complaint Handling and Complaint Service Reports, PT Korea Investment Management Indonesia publishes brief Complaint Service procedures to consumers and/or the public via the company website as a form of transparency information.
| Total Complaints | Resolved | In Progress | Unresolved | |||
|---|---|---|---|---|---|---|
| Count | Percentage | Count | Percentage | Count | Percentage | |
| 0 | 0 | 0% | 0 | 0% | 0 | 0% |
Data period: 1 January 2026 to 31 December 2026.