.page-hero{text-align:left;background:linear-gradient(135deg,#1a3e59 0%,#244f70 100%);padding:5rem 0 4rem;position:relative;overflow:hidden}.page-hero:before{content:"";pointer-events:none;background:#548fc514;border-radius:50%;width:340px;height:340px;position:absolute;top:-80px;right:-80px}.page-hero:after{content:"";pointer-events:none;background:#548fc512;border-radius:50%;width:260px;height:260px;position:absolute;bottom:-60px;left:-60px}.page-hero .container{z-index:1;position:relative}.page-hero__eyebrow{letter-spacing:.12em;text-transform:uppercase;color:var(--clr-primary-light);border-radius:var(--radius-full);background:#548fc526;border:1px solid #548fc54d;margin-bottom:1.25rem;padding:.25rem 1rem;font-size:.75rem;font-weight:700;display:inline-block}.page-hero__title{color:#fff;margin-bottom:1.25rem;font-size:clamp(2rem,4.5vw,3rem);font-weight:800}.page-hero__desc{color:#ffffffb8;text-align:justify;text-align-last:left;max-width:580px;margin:0;font-size:1.125rem;line-height:1.8}.page-hero__left{max-width:560px}.hero-bg{opacity:.16;pointer-events:none;z-index:0;background-position:top;background-size:cover;position:absolute;inset:0}.hero-overlay{pointer-events:none;z-index:0;background:linear-gradient(90deg,#1a3e59eb 0%,#1a3e5999 60%,#1a3e5933 100%);position:absolute;inset:0}.breadcrumb{background:var(--clr-off-white);border-bottom:1px solid var(--clr-border);padding:.75rem 0}.breadcrumb__list{flex-wrap:wrap;align-items:center;gap:.4rem;display:flex}.breadcrumb__item{color:var(--clr-text-muted);font-size:.8rem;font-weight:500}.breadcrumb__item a{color:var(--clr-text-muted)}.breadcrumb__item a:hover{color:var(--clr-primary)}.breadcrumb__sep{color:var(--clr-border-dark)}.breadcrumb__item--active{color:var(--clr-navy);font-weight:700}.pengaduan-section{padding:4rem 0 4.5rem}.pengaduan-wrap{max-width:100%}.prose p{color:var(--clr-text);text-align:justify;margin-bottom:.9rem;font-size:.95rem;line-height:1.8}.prose p:last-child{margin-bottom:0}.prose strong{color:var(--clr-navy);font-weight:700}.prose ul,.prose ol{margin-bottom:1rem;padding-left:1.35rem}.prose ul{list-style:outside}.prose ol{list-style:decimal}.prose li{color:var(--clr-text);margin-bottom:.35rem;font-size:.95rem;line-height:1.8}.prose a{color:var(--clr-primary);font-weight:600}.prose a:hover{color:var(--clr-primary-dark)}.prose h1,.prose h2,.prose h3,.prose h4,.prose h5,.prose h6{color:var(--clr-navy);margin:.6rem 0 .4rem;font-weight:800;line-height:1.3}.prose h1{font-size:1.4em}.prose h2{font-size:1.2em}.prose h3{font-size:1.05em}.prose blockquote{border-left:3px solid var(--clr-primary);opacity:.85;margin:.75rem 0;padding-left:1rem;font-style:italic}.prose .ql-align-center{text-align:center}.prose .ql-align-right{text-align:right}.prose .ql-align-justify{text-align:justify}.prose .ql-indent-1{padding-left:1.5em}.prose .ql-indent-2{padding-left:3em}.prose .ql-indent-3{padding-left:4.5em}.prose .ql-indent-4{padding-left:6em}.prose .ql-indent-5{padding-left:7.5em}.flow-note.prose p,.flow-step__box .prose p{font-size:inherit;color:inherit;line-height:inherit;text-align:inherit;font-weight:inherit;margin-bottom:0}.sec-title{color:var(--clr-navy);margin-bottom:1rem;font-size:1.35rem;font-weight:800}.info-box{background:var(--clr-primary-pale);border-left:4px solid var(--clr-primary);border-radius:0 var(--radius-base) var(--radius-base) 0;margin:1rem 0;padding:1rem 1.25rem}.info-box p{color:var(--clr-navy);text-align:justify;margin:0;font-size:.9rem;line-height:1.7}.warning-box{border-left:4px solid var(--clr-accent-yellow);border-radius:0 var(--radius-base) var(--radius-base) 0;background:#fff8e8;margin:1rem 0;padding:1rem 1.25rem}.warning-box p{color:var(--clr-text);text-align:justify;margin:0;font-size:.9rem;line-height:1.7}.contact-row{flex-wrap:wrap;gap:.75rem;margin:1rem 0;display:flex}.contact-chip{background:var(--clr-white);border:1.5px solid var(--clr-border);border-radius:var(--radius-full);color:var(--clr-navy);transition:all var(--transition-fast);align-items:center;gap:.5rem;padding:.45rem 1rem;font-size:.85rem;font-weight:600;text-decoration:none;display:inline-flex}.contact-chip:hover{border-color:var(--clr-primary);color:var(--clr-primary);background:var(--clr-primary-pale)}.contact-chip svg{color:var(--clr-primary);flex-shrink:0}.flow-card{border:1px solid var(--clr-border);border-radius:var(--radius-md);margin:1rem 0 .25rem;overflow:hidden}.flow-card img{width:100%;height:auto;display:block}.flow-note{color:var(--clr-text-muted);padding:.4rem .25rem .75rem;font-size:.82rem;font-style:italic}.flow-steps{align-items:stretch;gap:0;margin:1rem 0 .25rem;display:flex;overflow-x:auto}.flow-step{flex-direction:column;flex:1;align-items:center;min-width:0;display:flex;position:relative}.flow-step__box{background:var(--clr-primary-pale);border:1.5px solid var(--clr-primary-soft);border-radius:var(--radius-base);text-align:center;width:100%;color:var(--clr-navy);flex-direction:column;flex:1;justify-content:flex-start;align-items:center;gap:.3rem;padding:.65rem .75rem;font-size:.78rem;font-weight:700;line-height:1.35;display:flex}.flow-step__num{background:var(--clr-primary);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:22px;height:22px;font-size:.7rem;font-weight:800;display:flex}.flow-step__arrow{color:var(--clr-primary);flex-shrink:0;align-self:center;align-items:center;padding:0 .35rem;display:flex}.flow-step--last .flow-step__box{background:var(--clr-navy);border-color:var(--clr-navy);color:#fff}.flow-step--last .flow-step__num{background:#ffffff40}.complaint-table{border-collapse:collapse;width:100%;margin:1rem 0;font-size:.85rem}.complaint-table th{background:var(--clr-navy);color:#fff;text-align:left;white-space:nowrap;padding:.65rem .85rem;font-weight:700}.complaint-table td{border-bottom:1px solid var(--clr-border);color:var(--clr-text);vertical-align:middle;text-align:left;padding:.6rem .85rem}.complaint-table tbody tr:last-child td{border-bottom:none}.complaint-table tbody tr:hover td{background:var(--clr-off-white)}.complaint-table .td-num{text-align:center;color:var(--clr-navy);font-weight:700}.complaint-table .td-center{text-align:center}.table-note{color:var(--clr-text-muted);margin:.35rem 0 0;font-size:.78rem;font-style:italic}.tab-nav{background:var(--clr-white);border:1px solid var(--clr-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);justify-content:center;margin:0 auto 2rem;display:flex;overflow:hidden}.tab-btn{color:var(--clr-text-muted);border:none;border-right:1px solid var(--clr-border);cursor:pointer;transition:all var(--transition-fast);text-align:center;white-space:nowrap;background:0 0;flex:1;padding:1.1rem 1rem;font-size:.9rem;font-weight:600}.tab-btn:last-child{border-right:none}.tab-btn:hover{color:var(--clr-primary);background:var(--clr-primary-pale)}.tab-btn.is-active{color:var(--clr-primary);background:0 0;font-weight:700}.tab-panel{display:none}.tab-panel.is-active{display:block}.accordion{border:1px solid var(--clr-border);border-radius:var(--radius-md);margin-top:2.5rem;overflow:hidden}.acc-item{border-bottom:1px solid var(--clr-border)}.acc-item:last-child{border-bottom:none}.acc-trigger{width:100%;color:var(--clr-navy);background:var(--clr-white);cursor:pointer;text-align:left;transition:background var(--transition-fast);justify-content:space-between;align-items:center;padding:1rem 1.25rem;font-size:.95rem;font-weight:700;display:flex}.acc-trigger:hover,.acc-trigger.is-open{background:var(--clr-off-white)}.acc-icon{width:20px;height:20px;color:var(--clr-text-light);transition:transform var(--transition-base);flex-shrink:0;justify-content:center;align-items:center;display:flex}.acc-trigger.is-open .acc-icon{transform:rotate(180deg)}.acc-body{padding:1rem 1.25rem 1.25rem;display:none}.acc-body.is-open{display:block}.acc-body .prose p{margin-bottom:.8rem}.acc-body .prose p:last-child{margin-bottom:0}.cf-row{gap:1rem;display:grid}.cf-row--2{grid-template-columns:1fr 1fr}.form-section-header{background:linear-gradient(135deg,var(--clr-navy) 0%,var(--clr-navy-light) 100%);border-radius:var(--radius-md) var(--radius-md) 0 0;text-align:center;margin-bottom:2rem;padding:2.25rem 2.5rem;position:relative;overflow:hidden}.form-section-header:after{content:"";pointer-events:none;background:#ffffff0a;border-radius:50%;width:180px;height:180px;position:absolute;top:-40px;right:-40px}.form-section-header__badge{letter-spacing:.15em;text-transform:uppercase;color:#ffffffb3;border-radius:var(--radius-full);background:#ffffff1a;border:1px solid #fff3;margin-bottom:.85rem;padding:.2rem .85rem;font-size:.68rem;font-weight:700;display:inline-block}.form-section-header__title{color:#fff;margin-bottom:.6rem;font-size:clamp(1.4rem,2.5vw,1.9rem);font-weight:900;line-height:1.2}.form-section-header__desc{color:#ffffffb8;text-align:center;max-width:580px;margin:0 auto;font-size:.9rem;line-height:1.7}.form-section-header__desc strong{color:#fffffff2}.cf-form-card{border:1px solid var(--clr-border);border-radius:var(--radius-md);background:#fff;margin-top:0;overflow:hidden;box-shadow:0 4px 24px #1a3e5914}.cf-sign-row{border-top:1px solid var(--clr-border);grid-template-columns:1fr 1fr;gap:1.5rem;margin-top:1.75rem;padding-top:1.5rem;display:grid}.cf-sign-label{color:var(--clr-navy);text-align:left;margin-bottom:.6rem;font-size:.82rem;font-weight:700}.cf-sign-box{border:1px solid var(--clr-border);border-radius:var(--radius-base);background:var(--clr-white);align-items:center;min-height:90px;padding:.85rem .9rem;display:flex}.cf-sign-box--admin{background:var(--clr-off-white);flex-direction:column;justify-content:center;gap:.35rem}.cf-sign-admin-note{color:var(--clr-text-light);text-align:center;font-size:.8rem;font-style:italic}.cf-sign-admin-line{background:var(--clr-border-dark);width:70%;height:1px;margin-top:.5rem}.cf-catatan{color:var(--clr-text-muted);background:var(--clr-off-white);border-radius:var(--radius-base);text-align:left;margin-top:1.25rem;padding:1rem 1.1rem;font-size:.8rem;line-height:1.7}.cf-catatan a{color:var(--clr-primary);font-weight:600}.cf-footer{border-top:1px solid var(--clr-border);flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:.75rem;margin-top:1.5rem;padding-top:1.25rem;display:flex}.cf-submit{color:#fff;cursor:pointer;text-align:center;white-space:nowrap;background:#3d7ab3;border:2px solid #3d7ab3;border-radius:8px;flex-shrink:0;align-items:center;gap:.5rem;padding:.7rem 2rem;font-size:.875rem;font-weight:700;text-decoration:none;transition:all .25s;display:inline-flex;box-shadow:0 8px 24px #548fc540}.cf-submit:hover{color:#fff;background:#3d7ab3;border-color:#3d7ab3;transform:translateY(-1px)}.cf-success{background:var(--clr-primary-pale);border:1.5px solid var(--clr-primary);border-radius:var(--radius-md);text-align:center;margin-top:1rem;padding:2rem;display:none}.cf-success__icon{margin-bottom:.5rem;font-size:2rem}.cf-success__title{color:var(--clr-navy);margin-bottom:.35rem;font-size:1.05rem;font-weight:800}.cf-success__msg{color:var(--clr-text-muted);text-align:center;margin:0;font-size:.88rem}.cf-print-btn{color:var(--clr-text-muted);border:1.5px solid var(--clr-border);border-radius:var(--radius-base);background:var(--clr-white);cursor:pointer;transition:all var(--transition-fast);flex-shrink:0;align-items:center;gap:.45rem;padding:.5rem 1rem;font-size:.82rem;font-weight:600;text-decoration:none;display:inline-flex}.cf-print-btn:hover{border-color:var(--clr-primary);color:var(--clr-primary)}#printArea{display:none}.pa-page{max-width:21cm;margin:0 auto;padding:.6cm .8cm}.pa-header{border-bottom:2px solid #1a3e59;justify-content:space-between;align-items:center;margin-bottom:.8rem;padding-bottom:.45rem;display:flex}.pa-logo{width:auto;height:32px}.pa-header-right{text-align:right;color:#444;font-size:8pt;line-height:1.3}.pa-title{color:#1a3e59;text-align:center;margin-bottom:.2rem;font-size:12pt;font-weight:700}.pa-subtitle{color:#555;text-align:center;margin-bottom:.9rem;font-size:8pt}.pa-divider{border:none;border-top:1px solid #ccc;margin:.5rem 0}.pa-grid{grid-template-columns:1fr 1fr;gap:.3rem 1.2rem;margin-bottom:.5rem;display:grid}.pa-field{margin-bottom:.3rem}.pa-field-label{color:#555;text-transform:uppercase;letter-spacing:.04em;margin-bottom:.1rem;font-size:7pt;font-weight:700}.pa-field-value{color:#000;word-break:break-word;border-bottom:1px solid #bbb;min-height:1.3em;padding-bottom:.15rem;font-size:9pt}.pa-field--full{grid-column:1/-1}.pa-kronologis{white-space:pre-wrap;word-break:break-word;background:#fafafa;border:1px solid #bbb;min-height:3.5cm;padding:.4rem .55rem;font-size:8.5pt}.pa-sign-row{page-break-inside:avoid;grid-template-columns:1fr 1fr;gap:1.5rem;margin-top:.9rem;display:grid}.pa-sign-col{text-align:center}.pa-sign-col-label{margin-bottom:.15rem;font-size:8.5pt;font-weight:700}.pa-sign-space{border-bottom:1px solid #000;height:2cm;margin:.5rem 0 .25rem}.pa-sign-name{text-align:center;border-bottom:1px solid #000;min-height:1.3em;padding-bottom:.1rem;font-size:8.5pt}.pa-sign-parens{color:#555;margin-top:.1rem;font-size:7.5pt}.pa-catatan{color:#444;border-top:1px solid #ddd;margin-top:.9rem;padding-top:.5rem;font-size:7.5pt;line-height:1.5}.pa-catatan strong{color:#1a3e59}.pa-footer{color:#888;text-align:center;border-top:1px solid #eee;margin-top:.9rem;padding-top:.4rem;font-size:7pt}.share-row{border-top:1px solid var(--clr-border);align-items:center;gap:.75rem;margin-top:2.5rem;padding-top:1.5rem;display:flex}.share-label{color:var(--clr-text-muted);font-size:.85rem;font-weight:700}.share-btn{border-radius:var(--radius-sm);color:#fff;width:36px;height:36px;transition:filter var(--transition-fast);justify-content:center;align-items:center;text-decoration:none;display:inline-flex}.share-btn:hover{color:#fff;filter:brightness(.88)}@media (width<=768px){:root{--header-height:64px;--announcement-height:48px;--container-pad:1rem}.page-hero{padding:3.5rem 0 3rem}.pengaduan-section{padding:3rem 0 3.5rem}.sec-title{font-size:1.15rem}.tab-nav{border-radius:var(--radius-base);flex-direction:column}.tab-btn{border-right:none;border-bottom:1px solid var(--clr-border);white-space:normal;text-align:left;padding:.75rem 1rem;font-size:.875rem}.tab-btn:last-child{border-bottom:none}.flow-steps{flex-direction:column;gap:.5rem}.flow-step__arrow{align-self:center;padding:.15rem 0;transform:rotate(90deg)}.flow-step__box{text-align:left;flex-direction:row;justify-content:flex-start;align-items:flex-start;gap:.6rem;width:100%}.cf-row--2,.cf-sign-row{grid-template-columns:1fr}.cf-footer{flex-direction:column;align-items:stretch}.cf-submit{justify-content:center}.complaint-table{font-size:.78rem}.complaint-table th,.complaint-table td{padding:.5rem .6rem}p{text-align:left}}@media (width<=480px){:root{--container-pad:.875rem}}.complaint-table caption{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}